The Non-Refundable Advance
When you book a project with WebWeave, an advance payment of 20% of the total project cost is required to begin. This fee covers project initiation, resource allocation, and opportunity cost.
The 20% advance is strictly non-refundable under all circumstances. It is a booking fee, not a deposit.
💡 This also means we take your project seriously from day one. We don't just take your money — we allocate real time, real resources, and real people to your project.
When Can You Request a Refund
Refund requests are accepted within 30 days of the project start date and are subject to a review of work completed at the time of the request.
Requests after 30 days will not be considered unless explicitly agreed otherwise in writing.
Maximum Refund
Up to 80% of the total amount paid (excluding the non-refundable 20% advance) may be refunded — depending on how much work has been completed at the time of the request.
How Refund Amounts Are Calculated
Refunds are not a flat rate — they're calculated fairly based on the work completed, time invested, and resources used at the point of cancellation.
These are approximate figures for illustration. Exact amounts are determined case by case based on a fair assessment of completed deliverables.
When Refunds Are Not Issued
There are specific situations in which no refund will be issued, regardless of when the request is made.
No refund will be issued if:
- The project has been completed and delivered
- The client has approved the final work
- Delays or dissatisfaction arose from the client's lack of timely communication or feedback
- The refund request is made after 30 days from project start
- The client simply changes their mind after significant work has been completed
- Third-party tools, subscriptions, or licenses were purchased as part of the project
If We Cancel the Project
In rare and exceptional circumstances where WebWeave is unable to continue or complete a project, we will issue a fair partial refund based on work not yet completed.
Our Commitment
We will never leave a client stranded without communication. In such cases, we'll provide a transparent breakdown of completed work and process any applicable refund promptly.
How to Request a Refund
To initiate a refund request, reach out to us directly via email within the 30-day window.
Step 1 — Contact Us
Email us at webweave.team@gmail.com with your project details and reason for the request.
Step 2 — Review
We'll assess the work completed, time invested, and resources used — typically within 3–5 business days.
Step 3 — Resolution
We'll communicate the refund amount clearly and process it through the original payment method within 7–10 business days of mutual agreement.